If you are planning on ordering custom products from us, you have come to the right place. These helpful guidelines should answer some of the most important questions our customers have. Payment Terms: Check, Visa, Master Card, Discover and American Express are accepted. We also grant credit terms up to Net 30 for credit-approved customers. Purchase Orders/Reorders: All orders must be faxed, emailed, or mailed. Reorders should include the previous invoice number and date. For specially priced orders please include our written quote. Rush Service: Rush charges are quoted upon request. A Rush charge is applied to any order with ship date under the published production time for a given product. Acknowledgements: All orders are acknowledged via fax or email. If you see any discrepancies, please advise us before production begins. Changes and/or Cancellations: All changes or cancellations must be sent in writing. Change requests and cancellations will not be accepted verbally. Changes may affect the estimated ship date. Work produced before change or cancellation will be invoiced. Less than minimums: There is a $50.00 one-time fee for orders under the published minimum. We cannot complete custom orders for less than half of the published minimum. Artwork: Adobe Illustrator eps files are ideal. Also acceptable are tif files at 600 dpi resolution. We will size your artwork free of charge. If required, we will PMS color match as closely as possible, but due to differing methods of imprinting, exact color match cannot be guaranteed. If additional artwork is necessary, a $40.00 per hour charge will be applied to the order, subject to your approval. Notification will be sent before proceeding. We offer virtual color proofs for free on completed orders over $500.00. Virtual proofs for cancelled orders or orders smaller than $500.00 will be invoiced for $40.00. Proofs: Virtual 3-D Proofs are free of charge with submitted orders only. A full Pre-production sample proof is $50.00 plus die, screen and set-up charges if applicable. F.O.B.: Dallas, Texas Shipping: We will ship UPS ground on all orders unless otherwise requested or if faster shipment is required to meet a delivery date. 2-day and overnight service is available. Samples: Random samples of most products are available upon request. For expedited shipping, a shipping carrier account number is required. If you do not have an account number with a shipping carrier, we do accept credit cards to cover expedited shipping costs. Trademarks: World Class Awards is not responsible for determining who does or does not hold title to a trademark. Logos used in this website are for illustrative purposes only and do not imply an endorsement. Items with specific logos are not for sale to anyone other than the parties expressly authorized by the owner of such designs. Returns: No returns will be accepted without factory authorization in writing. Notification of any discrepancy must be made within two weeks of shipment. Please e-mail service@world-class-awards.com (mailto:service@world-class-awards.com)or call us if there are any issues with your order. We will work to rectify any mistakes. Frequently Asked Questions Is my credit card information secure? Yes. Our website uses the latest 128-bit encryption technology, which is the strongest available protection currently available, and is considered safe against hackers. You should see a padlock icon on the lower-right section of your browser informing you that the connection is safe. Do you share my e-mail address and/or phone number with others? Absolutely not. We realize the nuisance presented by spam and telemarketers, and as a result we have firm policies in place to protect your e-mail address and phone number from outsiders. Your information will never be sold or otherwise shared without your permission. What forms of payment are accepted? We accept credit cards, debit cards, personal & corporate checks, and money orders. For credit-approved customers, we also accept purchase orders. Is there a sales tax? A sales tax of 8.25% applies to any order shipped within Texas. Orders shipped to any of the other 49 states are tax-free. Is my purchase on back order? On the rare occasion that your items are out of stock, we will be sure to inform you right away, along with an estimated date that we expect to ship your order. How can I check the status of an order? You may e-mails(mailto:e-mailservice@world-class-awards.com)ervice@world-class-awards.com,(mailto:e-mailservice@world-class-awards.com) or you may call toll-free 1-800-572-0690 during regular business hours for any customer service inquiries. Will World Class Awards confirm my order? Yes, once your order has been confirmed and is ready to enter production (for custom orders), or ship (for stock orders), we will send a final confirmation. How do I submit my artwork to World Class Awards? You may e-mail all artwork toa(mailto:toartwork@world-class-awards.com)rtwork@world-class-awards.com,(mailto:toartwork@world-class-awards.com) or click here (https://worldclassawards.com/www.worldclassmedals.com/Artwork.htm)to send us your artwork quickly and easily through this website. I don’t have artwork for my custom order. What do I do? Our team of talented artists and designers will be happy to create a fantastic design for you, sometimes at no charge. The typical investment for a professionally-created design with us is $40-$80. Our design services cost 75% less than typical commercial design prices. What shipping options are available? We can ship your order by UPS Ground, 2nd Day Air, or Overnight Delivery. Since we have discounted rates from most carriers, we will choose the most economical method that will meet your deadline. How are delivery charges calculated? Delivery charges are calculated based on the shipping method used (Ground, 2nd Day, or Overnight), as well as the location to which the order is being shipped. All orders are shipped from our center in Dallas, TX. Can I ship to a PO Box? We usually do not ship to PO Boxes, since UPS and FedEx do not deliver to Post Offices. However, we are happy to accommodate your request if a PO Box is preferred. We do not have a discount with the U.S. Postal Service, so shipping costs may be higher for PO Boxes. Why was my credit card declined? Usually, credit cards are declined because the billing address provided does not match the address to which the credit card’s statement is sent. We require that billing addresses match credit card statement addresses for security purposes. Please be sure to verify that the correct billing address was used, and re-submit your transaction. My card was declined, but my bank shows a debit on my account? A few banks in the United States hold funds from your credit card account even if the card was declined due to a mismatched credit card billing address. The funds are not actually transferred, and are usually released within 24 hours. Since this happens as a result of your bank’s policy, please be sure to check with your bank’s representative if you have any questions regarding holds on your funds after a credit card is declined. What is the return policy of World Class Awards? Our quality assurance department works hard to ensure that your awards will arrive in beautiful condition. We will provide refunds or exchanges of defective stock medals and lapel pins. All returns require authorization before being accepted. You may also return items even if they are not defective. Simply call us for a return authorization code, and we will provide a refund for your order, minus a 15% re-stocking fee. This does not apply for custom-made awards. For custom orders, we will refund or exchange your order if the final product does not match the proof that was approved when the order was submitted. In such cases, we will re-make the order free of charge, or we will issue a return authorization for the items if they are found to be defective.